Shipping policy

At Pawlume, we are committed to delivering your orders as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Shipping Time

We currently ship within the United States only.

Estimated delivery times are typically between 5–12 business days depending on the product, supplier location, and shipping carrier.

Please note that some orders may arrive earlier, while occasional delays may occur due to high demand, carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Fees

We offer free shipping on all orders within the United States.

Order Tracking

Once your order has been shipped, a tracking number will be provided via email whenever available.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. Pawlume is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at support@getpawlume.com and we will do our best to assist you.