We're Here to Help
Questions about your order, shipping, or pet essentials? We’re always happy to help.
Frequently asked questions
What is the return policy?
We offer a 14-day return policy for eligible items. If your order arrives damaged, defective, or incorrect, please contact us and we’ll make it right.
Do you provide tracking information?
Yes. Once your order has been shipped, tracking information will be sent to your email whenever available.
When will I get my order?
Orders are typically processed within 1–3 business days. Estimated delivery time within the United States is usually 5–12 business days depending on the product and shipping carrier.
How long does it take to get a response?
We usually respond to customer inquiries within 24–48 business hours. Our team is always happy to help with any questions regarding your order.
How much does shipping cost?
We currently offer free shipping on all orders within the United States.